Cancellation & Refund Policy

Last updated on 11-11-2024 15:00:00

Astro247 strives to offer a seamless experience to our users, providing quality consultations through coin-based interactions. Due to the nature of our service, we have a strict refund and cancellation policy as outlined below:

• Refunds and Cancellations : Refund and cancellation requests will only be considered in the case of a technical issue from the payment gateway or system that affects the successful completion of your purchase. We do not accommodate cancellations once the purchase of coin packs has been processed, nor do we offer refunds for coins consumed during consultations.
• Technical Glitches : If a technical error prevents you from accessing or using purchased coins, please report it immediately to our Customer Support team. Our team will verify the issue and address it as necessary. Refunds for technical issues will be processed within 9-15 business days upon verification.
• Consultation Quality : Astro247 provides consultations using our vetted professionals and AI technology. If you encounter concerns regarding consultation quality, our support team is available to assist, though refunds will not be granted for subjective dissatisfaction.

We appreciate your understanding and are committed to providing consistent, reliable service.